Help & Support

Find quick answers, learn how Buzfi works, and contact support when you need help.

Browse FAQs

FAQs

How long does support response take?

Most tickets receive a first response within 24 hours on business days.

Can I use one support inbox across roles?

Yes. Customer, seller, and dropshipper profiles share one inbox under your user account.

How do I track ticket updates?

Open Help & Support anytime to view statuses like OPEN, PENDING, RESOLVED, and CLOSED.

Order & shipping help

Track order status, shipping timelines, and delivery issues.

Account & profile help

Switch roles, update profile details, and manage access safely.

Payments & billing help

Get support for charges, settlement questions, and billing concerns.

Contact us

Send a message to our team from your Messages inbox. It works like email: compose new threads, search, and track status on the same page. One inbox is shared across your customer, seller, and dropshipper profiles.